ShotInbox AI — Help & FAQ

What ShotInbox AI does

Your Screenshots, Sorted

Find, act on, and clear every screenshot.

The latest 50 screenshots include the complete core workflow for free.

Organize

On-Device Privacy

OCR · Apple Vision · NaturalLanguage

What's included

• Shopping · Receipts · Travel · Tickets · Maps & Places · Chats & Social · Work · Study · Recipes & Food · Inspiration · QR & Codes · Errors & Tech · Sensitive
• Search text, categories, links…
• Detected events and reminders, ordered by time.
• Open in Maps · Open Link · Copy Text · Open Code · Call Number · Track Package · Add Reminder · Add to Calendar
• Never auto-deletes. Photos will ask for final confirmation. ShotInbox cannot undo this.
• Unlimited screenshot history
• Custom rules, batches & similar groups
• Sensitive lock, widgets, backup & export

At a glance

Frequently asked questions

Does ShotInbox AI work without an internet connection?

Yes. The App Store listing for ShotInbox AI states that its core processing happens on your device, so it keeps working in airplane mode or with no signal. Downloading the app itself and making a purchase still need a connection, because those go through the App Store.

Is this a subscription?

No. The listing describes a one-time purchase rather than a recurring subscription. You can always confirm what you are being charged for on the App Store product page before you buy, and review anything active under Settings → your name → Subscriptions.

I'm not getting notifications

Open Settings → Notifications, select the app, and turn Allow Notifications on. Also check that Focus modes or Scheduled Summary are not holding them back (Settings → Focus), and that Do Not Disturb is off.

How do I add the widget?

Touch and hold an empty area of your Home Screen until the icons jiggle, tap Edit → Add Widget (or the + button), search for the app by name, choose a size, then tap Add Widget. Widgets refresh on a schedule decided by iOS, not by the app.

Where do my exported files go?

Exports go through the iOS share sheet, so the destination is whatever you pick — Files (On My iPhone or iCloud Drive), Mail, Messages, or another app. If you can't find a file afterwards, open the Files app and check Recents.

How do I delete the app and everything it stored?

Touch and hold the app icon → Remove App → Delete App. Deleting an iOS app removes its sandbox — the documents and settings it kept on the device go with it, so export anything you want to keep first. What the app stores and where is described in our privacy policy.

How do I make sure I'm on the latest version?

Open the App Store, tap your profile picture, and pull down to refresh the pending-updates list. If the app appears there, tap Update. Turning on Settings → App Store → App Updates keeps it automatic.

Which devices and iOS version does ShotInbox AI need?

See the App Store product page — the Information section there is always the authoritative, up-to-date answer for compatibility, size and languages.

Troubleshooting

The app won't open, or closes straight away

Force quit it first: swipe up from the bottom of the screen and pause, then swipe the app's card away. Reopen it. If it still closes, restart the device — that clears the majority of one-off launch failures.

It feels slow, or freezes on a big job

Check free storage in Settings → General → iPhone Storage. iOS gets unpredictable below roughly 1 GB free, and anything that writes files (exports, scans, image processing) is the first thing to suffer. Also close other apps that are working in the background.

Something looks broken after an update

Update iOS itself (Settings → General → Software Update), then update the app. A mismatch between an old iOS and a new build is a common cause of layout or feature glitches.

Last resort: reinstall

Export anything you want to keep, delete the app, then reinstall it from the App Store's Purchased list. Paid unlocks belong to your Apple Account and survive a reinstall; data stored only on the device does not.

Still stuck? Email us

Write to hourstag.app@gmail.com. To get a useful answer on the first reply, include: your device model (Settings → General → About), your iOS version, the app version, and what you tapped right before the problem appeared. Screenshots or a screen recording help a lot.