Support centre
WiFi Aid: Find WiFi Problems
The questions people ask most about WiFi Aid: Find WiFi Problems, the fixes you can try yourself, and a direct line to a human.
Common questions
Do I need an account?
No. According to its App Store product page, WiFi Aid: Find WiFi Problems works without an account, without registration and without signing in. You can start the moment it finishes installing.
Are there ads or third-party tracking?
No. WiFi Aid: Find WiFi Problems carries no third-party advertising and no analytics or cross-app tracking SDKs.
How do I delete my data?
Delete the individual entry inside the app. To remove everything at once, press and hold the WiFi Aid: Find WiFi Problems icon on your Home Screen and delete the app; the data stored on the device goes with it (copies may still sit in a device backup).
How do I update to the latest version?
Open the App Store, tap your profile picture at the top right, scroll to WiFi Aid: Find WiFi Problems and tap Update if one is offered. With automatic updates switched on, this happens on its own.
I want to report a bug — what should I send?
Write to hourstag.app@gmail.com with your device model, iOS version, app version, the steps that reproduce the problem, and a screenshot or screen recording. The more specific it is, the faster it gets fixed.
Troubleshooting
Try these first
- Quit the app completely and open it again: swipe up from the bottom of the screen, pause, flick the WiFi Aid: Find WiFi Problems card away, then launch the app afresh.
- Restart your iPhone or iPad. That clears most temporary display and performance glitches.
- Check the App Store for an update: tap your profile picture at the top right and look for WiFi Aid: Find WiFi Problems. Fixed bugs usually ship in the newer version.
- Check Settings → General → Software Update to make sure iOS itself is current.
- If items are missing or the layout looks wrong, try turning off larger text or display zoom under Settings → Accessibility.
Contact
Write to hourstag.app@gmail.com. To make the first reply a useful one, tell us your device model (Settings → General → About), your iOS version, the app version, and what you tapped just before the problem appeared. A screenshot or screen recording helps too.
