Support centre
Mask My File: Remove Your Info
The questions people ask most about Mask My File: Remove Your Info, the fixes you can try yourself, and a direct line to a human.
Common questions
Do I need an account?
No. According to its App Store product page, Mask My File: Remove Your Info works without an account, without registration and without signing in. You can start the moment it finishes installing.
Does it work without an internet connection?
Yes. According to the product page, Mask My File: Remove Your Info does its actual work on your device, so it keeps going in airplane mode or with no signal. Only downloading the app and making a purchase need a connection, because both go through the App Store.
Are there ads or third-party tracking?
No. Mask My File: Remove Your Info carries no third-party advertising and no analytics or cross-app tracking SDKs.
Is this a subscription?
No. Mask My File: Remove Your Info has no subscription. Paid content is a one-time purchase, with nothing recurring to cancel.
How much can I use for free?
The core is free to use. To open up the full version, Mask My File: Remove Your Info offers a single in-app purchase — so you can try the free part properly before deciding.
Does my purchase survive a new device?
Yes. Sign in with the same Apple Account and tap “Restore purchases” in the app. You will not be charged twice.
How do I delete my data?
Delete the individual entry inside the app. To remove everything at once, press and hold the Mask My File: Remove Your Info icon on your Home Screen and delete the app; the data stored on the device goes with it (copies may still sit in a device backup).
How do I update to the latest version?
Open the App Store, tap your profile picture at the top right, scroll to Mask My File: Remove Your Info and tap Update if one is offered. With automatic updates switched on, this happens on its own.
I want to report a bug — what should I send?
Write to hourstag.app@gmail.com with your device model, iOS version, app version, the steps that reproduce the problem, and a screenshot or screen recording. The more specific it is, the faster it gets fixed.
Troubleshooting
Try these first
- Quit the app completely and open it again: swipe up from the bottom of the screen, pause, flick the Mask My File: Remove Your Info card away, then launch the app afresh.
- Restart your iPhone or iPad. That clears most temporary display and performance glitches.
- Check the App Store for an update: tap your profile picture at the top right and look for Mask My File: Remove Your Info. Fixed bugs usually ship in the newer version.
- Check Settings → General → Software Update to make sure iOS itself is current.
- If items are missing or the layout looks wrong, try turning off larger text or display zoom under Settings → Accessibility.
Contact
Write to hourstag.app@gmail.com. To make the first reply a useful one, tell us your device model (Settings → General → About), your iOS version, the app version, and what you tapped just before the problem appeared. A screenshot or screen recording helps too.
